Social Intents

Social Intents is a live chat and AI chatbot platform that lets you talk to website visitors directly from Microsoft Teams, Slack, or a web-based chat widget. Its primary purpose is to centralize customer conversations inside the collaboration tools your team already uses, while also enabling AI-powered self-service support. By connecting your website chat to internal channels, Social Intents helps support, sales, and success teams respond faster without switching between multiple systems.

Key features include seamless integration with Microsoft Teams, Slack, Zoom, and Webex, allowing agents to receive and respond to website chats from within those tools. The platform supports AI chatbots trained on your own content—such as website pages, knowledge bases, and documents—to provide automated, context-aware responses. You can configure routing rules, canned responses, offline messages, and proactive chat invites to optimize engagement and response workflows. Social Intents also offers customization of the chat widget, multi-site support, and analytics to track visitor activity, chat volume, and team performance.