Siena

Siena is an AI-powered customer service platform designed specifically for ecommerce and retail brands. It uses autonomous agents to handle shopper conversations across channels while preserving a human-like, empathetic experience. The primary purpose of Siena is to reduce support workload, increase conversion, and improve customer satisfaction by delivering fast, accurate, and context-aware responses at scale.

Siena integrates with major ecommerce platforms, order management systems, and communication channels such as SMS, email, and chat, enabling it to access real-time customer, order, and product data. Its AI agents can resolve common inquiries end-to-end, including order status, returns, exchanges, product recommendations, and shipping questions, without needing human intervention in most cases. The system supports dynamic workflows, escalation rules, and intent recognition, allowing complex issues to be routed to human agents when necessary. Siena also provides analytics and reporting on conversation volume, resolution rates, response times, and revenue impact, helping teams optimize support operations and measure performance.