Permut

Permut is a platform for deploying autonomous AI agents that conduct natural, two-way conversations with customers across digital channels. Its primary purpose is to help businesses build loyalty, uncover actionable insights, and drive revenue by automating high-quality, personalized interactions at scale. Instead of relying on static chatbots or scripted flows, Permut’s agents adapt in real time to user intent and context to deliver relevant, outcome-focused responses.

Under the hood, Permut combines large language models with business-specific data, workflows, and guardrails to ensure accurate, brand-aligned conversations. It can integrate with CRM, support, and marketing systems to access customer history, product information, and policies, enabling agents to resolve issues, recommend offerings, and capture feedback within a single interaction. The platform supports continuous learning from past conversations, surfacing patterns and insights that teams can use to refine messaging, journeys, and product decisions. Robust analytics and monitoring provide visibility into performance, including conversion metrics, satisfaction scores, and common user needs.