Orango AI

Orango AI is a guided assistance platform designed to help users understand what to do next inside your product, especially during onboarding or when they get stuck. It delivers context-aware, in-app guidance that reacts to user behavior, making complex workflows easier to follow and reducing friction in key journeys such as signup, setup, and feature adoption. The primary purpose of Orango AI is to increase user self-sufficiency while decreasing support tickets and manual intervention from customer-facing teams.

Orango AI allows product and customer success teams to define step-by-step flows, decision trees, and contextual prompts that appear directly in the interface based on user actions, role, or lifecycle stage. It can surface tailored instructions, checklists, and troubleshooting guidance when users encounter errors, stall on a step, or revisit a feature they have not fully configured. The tool supports non-technical configuration, so teams can update guidance, messaging, and flows without engineering support. Analytics on completion rates, drop-off points, and triggered help paths enable continuous improvement of onboarding and in-app guidance.