Nlpearl

Nlpearl is an autonomous AI voice agent designed to handle sales and customer support interactions across phone and voice channels. It enables businesses to automate conversations such as answering questions, processing orders, and managing routine inquiries without human intervention, while remaining available 24/7. The tool focuses on delivering natural, context-aware voice interactions that integrate with existing workflows and systems.

Key capabilities of Nlpearl include real-time speech recognition, natural language understanding, and dynamic response generation, allowing it to handle complex, multi-step dialogues. It can authenticate callers, capture and validate customer information, create and modify orders, check order status, and route issues to human agents when escalation is needed. The system can integrate with CRMs, ticketing platforms, and order management systems to read and update records during live calls. In addition, Nlpearl supports configurable conversation flows, multilingual voice support, and analytics dashboards that track call metrics, common intents, and resolution rates.