Messagebird

MessageBird is an omnichannel communications platform that enables businesses to engage customers across WhatsApp, SMS, email, voice, and other popular channels from a single interface. Its primary purpose is to centralize customer interactions for marketing, support, and transactional messaging, while providing tools to automate and personalize communication at scale. The platform is designed to integrate with existing systems so teams can manage conversations and workflows without disrupting current processes.

MessageBird offers a unified inbox for managing customer conversations across channels, along with automation tools such as flows, chatbots, and triggers to handle repetitive tasks and route inquiries. It provides APIs and SDKs for developers to embed messaging, verification, and notifications directly into applications and websites. The platform supports rich messaging on WhatsApp, including interactive templates, product messages, and payment flows. Analytics and reporting features allow teams to track delivery, response times, and engagement, helping optimize campaigns and support operations.