Gallabox

Gallabox is a conversational AI and WhatsApp Business platform designed to help companies manage, automate, and scale customer communication. It centralizes WhatsApp chats in a shared team inbox, enabling businesses to respond faster, deliver consistent service, and reduce manual effort. The platform’s primary purpose is to streamline customer engagement across the customer lifecycle—from lead generation and qualification to support and post-sales follow-up—using AI-driven workflows and automation.

Key features include AI-powered chatbots that handle FAQs, lead capture, and routine support queries, as well as rule-based automation for routing conversations, sending follow-ups, and triggering notifications. Gallabox supports integration with popular CRMs, eCommerce platforms, and payment gateways, allowing businesses to sync contact data, order information, and transaction details directly within WhatsApp conversations. The platform also offers template-based bulk messaging, campaign management, and broadcast tools compliant with WhatsApp Business policies. Detailed analytics and reporting provide visibility into response times, agent performance, conversation volumes, and campaign outcomes.