Front

Front is a customer operations platform that centralizes all client communication into a single, collaborative workspace. It combines email, chat, SMS, social channels, and voice integrations with workflow automation and analytics to help teams deliver consistent, timely support at scale. Its primary purpose is to make customer-facing teams more efficient while preserving the personal, human touch in every interaction.

Front’s shared inboxes allow teams to manage group email addresses (such as support@ or sales@) with clear ownership, assignments, and internal comments that never reach the customer. Rules and automated workflows route messages, trigger SLAs, and handle repetitive tasks like tagging, triaging, and sending standardized responses. Built-in collaboration features—such as @mentions, drafts shared with teammates, and collision detection—reduce duplicate replies and internal back-and-forth. Reporting and analytics provide visibility into response times, team performance, conversation volume, and customer trends, enabling data-driven process improvements.