Enate

Enate is a process orchestration and AI-powered operations platform designed to help service delivery teams manage work across humans, bots, and systems in a unified way. It provides a central control layer to design, run, and monitor end-to-end workflows, giving operations leaders visibility and control over how services are delivered. The platform is particularly suited to complex, high-volume environments such as shared services, BPOs, and enterprise operations functions that need to standardize and scale their processes without disrupting existing systems.

Key capabilities include low-code process design, case and task management, and automated work routing based on skills, capacity, and SLAs. Enate provides an integrated work manager for human agents, along with orchestration of RPA bots and AI services, so tasks can be dynamically allocated to the most appropriate resource. Its analytics and reporting layer tracks cycle times, productivity, SLA performance, and bottlenecks, enabling continuous improvement. Built-in governance, audit trails, and standardized workflows support compliance and consistent service quality across distributed teams and locations.