Empathy

Empathy is a support and guidance platform designed to help families navigate the practical, legal, financial, and emotional challenges that arise after a death, as well as during estate and legacy planning. Partnering with employers, life insurers, banks, and financial institutions, Empathy delivers a combination of digital tools, expert human support, and structured workflows that simplify complex tasks at some of life’s hardest moments. The platform helps bereaved families manage funeral arrangements, probate and estate settlement, benefits claims, account closures, and document gathering, while also providing emotional resources and grief support.

For organizations, Empathy offers a turnkey benefit that improves employee wellbeing and customer experience, with tailored programs, integration options, and measurable engagement data. Families receive step‑by‑step guidance personalized to their situation, access to care specialists for one‑on‑one assistance, and educational content that clarifies legal and financial requirements across different states and circumstances. By centralizing information, automating key steps, and providing compassionate human guidance, Empathy reduces administrative burden, shortens time to resolution, and helps families focus on healing rather than bureaucracy.