Document360

Document360 is a knowledge base software platform designed to help teams create, manage, and publish documentation for products, services, and internal processes. It provides a centralized workspace where technical writers, support teams, and subject matter experts can collaboratively build self-service knowledge bases, product docs, and internal wikis. The platform focuses on making documentation easy to structure, maintain, and deliver to end users in a consistent, searchable format.

Document360 includes a rich markdown-based editor, version control, and category management to organize content into clear hierarchies. It offers advanced search with faceted filtering, analytics on article performance and user behavior, and granular access control for different roles and teams. The platform supports both public and private knowledge bases, custom domains, branding, and multilingual documentation. Integrations with tools like Zendesk, Intercom, Slack, and Microsoft Teams allow documentation to be surfaced directly within existing workflows and support channels.