Coxwave Align

Coxwave Align is an analytics and evaluation platform designed specifically for LLM-powered conversational products, such as chatbots, AI assistants, and in-app copilots. Its primary purpose is to help teams understand how users interact with their AI systems, measure performance, and identify opportunities to improve reliability, safety, and user experience. By turning raw conversation logs into structured, actionable insights, Coxwave Align enables data-driven iteration on LLM-based features.

The platform provides granular conversation analytics, including message-level metrics, user journeys, and funnel analysis across complex multi-turn dialogues. Teams can evaluate model performance with custom criteria, such as task success, response quality, safety compliance, and alignment with product or policy guidelines. Coxwave Align supports tagging, labeling, and segmenting conversations at scale, enabling systematic error analysis and root-cause investigation. It can also integrate with existing data pipelines and experimentation workflows, allowing organizations to compare models, prompts, and product variants in a controlled, measurable way.