Avoxi is a cloud-based communications platform that provides virtual phone numbers, call routing, and contact center services for businesses operating across multiple countries and regions.
Avoxi is a cloud-based communications platform designed to help businesses manage global voice infrastructure, customer interactions, and contact center operations from a single interface. It provides virtual phone numbers, call routing, and voice services across 150+ countries, allowing organizations to establish local presence and support distributed teams without on-premise telephony hardware. The platform is built to support both inbound and outbound communications for customer support, sales, and service operations.
Key features include global virtual numbers (DID, toll-free, and local) with advanced call routing, IVR, and automated call distribution to ensure calls reach the right agents or teams. Avoxi offers browser-based softphones, call recording, voicemail, and real-time monitoring, along with analytics and reporting for tracking call volumes, agent performance, and service levels. The platform integrates with common CRM and helpdesk tools, enabling click-to-call, screen pops, and unified customer histories. Built-in redundancy, geographic failover, and 24/7 support help ensure reliability and continuity for mission-critical communications.
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