AIPEX Virtual Concierge

AIPEX Virtual Concierge is an AI-powered guest communication platform designed for hotels, vacation rentals, and Airbnbs. It centralizes and automates guest interactions across three primary channels: mobile chat, in-property Amazon Alexa devices, and PMS unified inboxes. The system handles common guest inquiries such as check-in and check-out details, Wi-Fi instructions, parking information, and amenity explanations, reducing the workload on front desk and property management teams.

Through the mobile chat interface, guests can ask questions, request services, and receive instant, context-aware responses tailored to the specific property. The in-room Alexa integration allows voice-based requests for information, recommendations, or service needs, providing a hands-free experience. Integration with PMS unified inboxes means staff can monitor, override, or supplement AI responses when needed, ensuring accurate and consistent communication across channels.